Mine Shop

Privacy Policy

Your privacy is important to us. Here's how we protect it.

Effective Date: July 1, 2025 Last Updated: July 1, 2025

Introduction

Welcome to mine.shop. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our platform, in accordance with applicable laws including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Full name, mobile number, email address, and delivery address.
  • Account Details: Username, password, and profile preferences.
  • Order Information: Items purchased, order history, and payment method (handled securely by third-party providers).
  • Usage Data: Interactions with the app, device and browser type, IP address, session activity.
  • Marketing Preferences: Interests and preferences if you opt in to marketing communications.
  • Device Permissions (if applicable): Camera, microphone, location, and push notifications (only with your consent).

2. How We Use Your Information

Your personal information is used to:

  • Register and manage your user account.
  • Process and fulfill your orders.
  • Enable secure payment processing through third-party gateways.
  • Communicate order updates, service changes, and promotional offers (if opted in).
  • Improve our platform’s performance, security, and user experience.
  • Comply with applicable UAE legal and regulatory requirements.

3. Sharing Your Information

We may share your information only when necessary:

  • Vendors and Fulfillment Partners: To process and deliver your orders.
  • Payment Providers: For secure transactions (e.g., Stripe, PayPal).
  • Service Providers: Such as analytics tools (e.g., Google Firebase), cloud storage (e.g., AWS), or push notification services.
  • Legal Authorities: If required by UAE law or a legal process.

We do not sell or rent your personal data to third parties.

4. Your Rights Under UAE Law

As a user under UAE PDPL, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal data (subject to legal or contractual retention obligations).
  • Object to the processing of your personal data under certain circumstances.

To exercise these rights, contact us at: 📧 Email: [email protected] 📍 Address: Al Hashem Marble 1, Office 118, Plot 22, M39 Musaffah, P.O. Box 147029, Abu Dhabi, United Arab Emirates

5. Data Security

We implement strict security measures, including:

  • Industry-standard encryption protocols.
  • Secure cloud hosting and firewalls.
  • Access controls for authorized personnel only.

If we become aware of a data breach that affects your personal data, we will notify you promptly and, where required, inform the UAE Data Office in accordance with PDPL obligations. Please keep your login credentials confidential, and notify us if you suspect any unauthorized access.

6. Data Retention

We retain your data as long as:

  • Your account remains active.
  • Necessary to fulfill our legal, contractual, and operational obligations.
  • Required for fraud prevention or to resolve disputes.

We review inactive accounts every 24 months. Data no longer required will be securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences.
  • Improve app performance.
  • Analyze usage statistics.

You may manage cookie settings through your device or browser settings.

8. International Data Transfers

If we transfer your data outside the UAE, we ensure it is protected with:

  • Adequate safeguards in accordance with PDPL requirements.
  • Contractual obligations with service providers to maintain data privacy and security.

9. Third-Party Services & SDKs

We use trusted third-party tools to enhance functionality. These providers may process your data under their own privacy policies. Examples include:

  • Google Firebase (analytics and notifications)
  • Stripe (payment processing)
  • AWS (cloud hosting)

We only integrate with vendors that meet privacy and security standards.

10. Children’s Privacy

Our services are not intended for individuals under 13 years of age (or the applicable minimum legal age). We do not knowingly collect personal data from children. If such data is found to have been collected, it will be deleted promptly.

11. User Control & In-App Access

You can manage your personal data and privacy preferences directly within the app by navigating to: App Settings > Privacy & Security This Privacy Policy is also available at: 🌐 https://mine.shop/privacy-policy

12. Updates to This Privacy Policy

We may periodically update this policy. You will be notified of material changes via email or an in-app notification. Continued use of mine.shop after updates constitutes your acceptance of the revised policy.

13. Contact Us

For questions, feedback, or to exercise your data rights, contact us at: Email: [email protected] Mobile: +971 58 590 MINE (6463)